Bushfire Emergency Information


Emergency Contact Numbers and Websites

Rural Fire Service (RFS) hotline: 1800 679 737 or website:www.rfs.nsw.gov.au

Click here for Major Fire Updates

State Emergency Service (SES), 132 500
Police Assistance Line (PAL), 131 444
Police/ Ambulance/ Fire, 000 – EMERGENCIES ONLY. Do NOT call 000 for information.

Neighbourhood Safer Places:

Neighbourhood Safer Places are a place of last resort during a bush fire emergency. Follow the link to see where your closest Safer Place is and make sure you note them in your bushfire survival guide.

  • Your safest option will always be to leave early.
  • People with special needs, such as the elderly and people with a disability, should always leave before the threat of bush fire.
  • If it is unsafe to leave the area or stay and defend your property, and the path is clear, you should move to your pre-identified Neighbourhood Safer Place, or other safer location, prior to the impact of a bush fire.
  • Be aware that when you are travelling to your Neighbourhood Safer Place there may be heavy smoke and poor visibility.
  • It is important that you are familiar with the area. Gather at the Neighbourhood Safer Place location and remain there until the bush fire threat has passed.
  • The conditions at the Neighbourhood Safer Place may be uncomfortable and you may be affected by heat, smoke and embers.
  • Water, toilets and food may not be available at the Neighbourhood Safer Place and emergency service personnel may not be present.
  • Neighbourhood Safer Places are not intended for pets and livestock.

Work out your closest neighbourhood safer place HERE..

Currently there are no set evacuation centres as there is no need to evacuate. An evacuation centre will be selected when it is agreed that evacuation is necessary. Police will control and coordinate the evacuation of persons to the chosen evacuation centre.

General Information:

Those concerned about family and friends should call Police Information Centre on 1800 227 228. There are many services available to help, including-

  • Disaster Welfare Assistance Line, 1800 018 444 (open to provide information about disaster relief grants for content and structural repairs, available to low income earners with no insurance).
  • Blue Mountains NILS – No Interest Loan Scheme, 1800 509 994 or visit the website http://www.bluemountainsnils.wordpress.com/ (no interest loans for essential household items and other essentials of living for low income earners).
  • Australian Government Disaster Recovery Payment – AGDRPwww.humanservices.gov.au/disaster (you may be eligible for funds of $1000 per adult and $400 per child under 16).
  • NSW Family and Community Services – FACS, 1300 468 746 (for emergency accommodation and funds).
  • NSW Farmers, 1300 794 000
  • Insurance Council of Australia Disaster Hotline, 1800 734 621
  • Facebook pages: Blue Mountains Fire Recovery and Blue Mountains Fire Watch.

Support organisations:

Salvation Army, 137 528 or visit wwwsalvos.org.au.
Lifeline, 131 114 or visit www.lifeline.org.au
St Vincent de Paul, 131 812 or visit www.vinnies.org.au
Red Cross,  1800 812 028 or visit www.redcross.org.au


Health Asthma Australia – call 1800 278 462
NSW Health – call 1300 066 055 for your local public health unit


WIRES – call 1300 094 737
RSPCA – call 02 6282 8300


Rail, Bus and Ferry – call 131 500
Live Traffic NSW – for the latest of road closures go to the website www.livetraffic.com or call 132 701


  • Sydney Water – 13 20 90
  • Integral Energy – 133 753
  • Energy Australia – 131 502
  • Endeavour Energy – 131 003
  • AGL – 131 245
  • Jemena Gas Networks – 131 909
  • Ausgrid – 131 388
  • Essential Energy – 132 080
  • AGL Sydney Hot Water Emergency – 131 766